Safety center
Every report is read by a person. Here’s what else the app does, and what no app can.
No security theatre on this page. Just what the app does, what it can’t, what happens when you report someone, and where to go if something has already gone wrong.
Written by the HeyCrush team · Updated 28 Sep 2026 · report a mistake on this page
If something is happening right now
Do these three things, in this order.If money has already moved: contact your bank or the transfer service first. Some transfers can be recalled within hours. Then report to the police in your own country and in theirs, and to us. Local reporting channels are listed under Where to get help.
What the profile checks mean
People who have completed a live camera check have a Crushmark™ on their profile. It tells you what someone did, not who they are.
Patterns to know
No check can tell you what someone intends, so these are the three shapes that matter most.
Each pattern gets a full article with real cases in the blog’s online-safety cluster.
What we do, and what we don’t
An honest safety page has to include its own limits. Here are ours, stated plainly, so you know how much weight to put on any check.
- Offer a live camera check, and put a Crushmark on the profile of everyone who completes it.
- Read every report with a human being.
- Remove accounts we confirm are running a scam.
- Publish what we learn about the patterns, free to read on the blog.
- Run criminal background checks. No service can do that reliably across these countries.
- Guarantee that anyone is who they say they are. No app can.
- Claim that a completed check makes someone honest. It tells you what they did, not what they intend.
What happens when you report someone
First
You reportOne tap from the profile or chat. Blocking happens immediately, whatever we decide later.Next
A person reviews itSomeone reads what you sent and looks at the account you reported.Decision
Warned, suspended, or removedWhat happens depends on what we find. Accounts we confirm are running a scam are removed.If we get it wrong
Tell usMistakes happen. If you think we got one wrong, write to us and a person will look again.
Where to get help
Blocking someone here doesn’t help if money or coercion is involved; those need local authorities. We list only channels we have confirmed ourselves.
We are not an emergency service. If someone is in immediate danger, call local emergency services first.
Questions we actually get
Does a completed live camera check mean someone is trustworthy?
No. The Crushmark means they completed a live camera check in the app. Intentions are a separate question. That’s what the patterns above are for.
Will he know that I blocked or reported him?
No. Blocking is silent and immediate, and we don’t tell him who reported. He simply stops being able to reach you.
I already sent money. Is it too late?
Not always. Some bank and remittance transfers can be recalled within hours. Contact them before anyone else, then report locally and to us.
